We are an entrepreneurial integrated communications agency that has gone from start-up to multi-national in twenty years. We have entered the world’s top 30 agencies and have ambition to break the top ten by 2020. We have over 25 offices, 600 employees and revenues of $65m and rising. Our success is due to a combination of organic growth and strategic acquisitions and is reflected in being named PRCA’s International Agency of the Year for 2015.
Central to our growth has been our policy of reinvestment, with the majority of profits returning to the company to propel development, including our Rise training Academy. We are the fourth fastest growing agency in the global top 50. What makes us different is that, not only are we independent, but we are 100% employee-owned.
As we rapidly scale the business, our challenge is not to lose any of our character. We must establish a clear and visible brand in the marketplace. We must be seen as entrepreneurial, agile, creative, credible and professional. We believe that we are on the cusp of something truly remarkable in our industry.
Purpose of role
As an IT Support Specialist you’ll be working in a dynamic and international team. Under direct supervision of the Head of IT Operations, North America, you will provide desktop & IT infrastructure support to our 140 North America staff with a primary focus on US offices.
Head of IT Operations - Boston
Head of Strategy & Architecture - London
Senior Executives – San Diego, San Francisco, Boston, Washington DC
End User – North America (approx. 140)
Responsibilities / tasks
You are expected to be friendly, pro-active and excel at delivering customer service in your role as the face of IT to our business. To be successful for the role you should be a confident communicator who is comfortable supporting users and IT systems in a mid sized professional services type business.
Technical Skills- Essential
The role will require some travel (less than 20%) in North America and may require a limited amount of international travel when working on company-wide projects. Must regularly lift and carry small packages of up to 10 pounds. May occasionally lift and carry boxes of supplies and/or equipment weighing up to 50 pounds and carry to other locations within the office.
This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.