Six Steps to Effectively Work with Online Influencers


Jurriaan de Reu
Published on May 09, 2016
By Jurriaan de Reu

Raise the subject of online influencer marketing, and you'll find it raises questions.  

How do you determine which persons have a strong voice on online platforms? How should you target them and what is the way to go in establishing a relationship with relevant influencers?

Laptop and notes
Research by LEWIS shows that answering these questions is essential if marketers are to be successful in engaging with online influencers.

In 2012, 53% of marketers that actively use social media in their campaigns reported approaching online influencers: a number which has only grown.

55% of the same group indicated they have little to no understanding of which of these online influencers are relevant to them.


 So, how do you know which influential bloggers, Tweeters and other online authorities play a big part in the online reputation of your brand? And how do you engage with these influencers? These six steps will get you started properly:

1.    Look for influencers internally first

Ask for recommendations from internal staff as you may already have company evangelists on the team. Staff members who are able to demonstrate their expertise can profile your brand online as well. A good example of an influencer that originates from within the organization is IBM’s Luis Suarez. The video below shows how Suarez acts as an evangelist for the company’s Social Business concept:

2.   Then, look externally


Working with your own company evangelists alone will not be enough. You also need to identify online influencers outside of the organisation, for example popular bloggers, or influential Twitterers. There are numerous tools like Tweepz, Klout and Blog Search Engine that help you identify these influencers.

But bear in mind that quality is more important than quantity; the size of someone’s follower base is less important than their reputation. This reputation is often build through expertise or the ability to be the first to adopt innovations. Not surprisingly, these characteristics are being described as critical qualities of an influencer in the documentary INFLUENCERS.


 

3.   Be original

Most online influencers create their own content, but in many cases they are also content curators. This means brands will have to provide content that’s ‘ready to go’ and can be published by online influencers.

To be able to do this, marketers will need to create an editorial strategy so they consistently have original content to promote and work with influencers to brainstorm topics for their content. Combine long form content including blogs, videos, how-to’s, tips and tricks, webinars and Q&As with short content such as tweets, Facebook posts, LinkedIn discussions.  

4.    Create credibility by being authentic


An influencer is not a puppet or mouthpiece to echo high praise for your company. Working with influencers only helps build credibility in a specific community, when he or she is transparent about the relationship with your company. Be honest about this and ask the influencer to do the same. 

bloggers

5.   Make the offer of something good in return


You can look to ‘compensate’ the chosen influencer by offering information such as early access to a product or materials; access to people in the form of one-to-ones with executives, keynote speakers or meet-ups; social opportunities including happy hours, mixers or networking events; and recognition: feature them in your community and elevate their status on social media. Or, you can compensate them the same way you compensate other contractors: with cash. As more and more influencers turn their blogs and Instagram accounts into a full-time job, they expect and need to make money from their work.
 

6.  Maintain a strong two-way relationship


If your influencer is writing content for you, find other ways you could promote them. This might include retweeting their content or mentioning their handle in tweets, tagging them in photos or wall posts on Facebook, or connecting them to other teams in your company that might be of interest to them.

A man takes a photo of a Twitter sign.
 
Influencer relations is quickly becoming a key focus within PR and communications. For many brands, it’s a vital strategy to convert key influencers into brand ambassadors. 

For more tips on leveraging influencers, read our free guide, The New Rules of Influencer Relations.



This post was originally published in 2012, and updated with new content in 2016.

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