Skip to main content




Kuala Lumpur, Malaysia


Account Servicing


Operations Manager


The Operations Manager is responsible for improving work efficiency, establishing structure, process, workflow and optimizing team capability and costs. The role will drive integration of local and regional teams and will ensure best practices are implemented on ground.


This is an opportunity that will suit an ambitious, organised professional who relishes the chance to help develop and grow a business, thrives on challenges and on working in a fast paced, international environment. With a strong entrepreneurial spirit, you understand how to best apply this spirit to a rapidly growing independent global organisation.


We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF). A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF plays a constructive role in promoting social, cultural, economic and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. In 2022, the TLF granted $700,000 to local causes alone. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to provide marketing and comms support to maximise the grants’ effectiveness.


Purpose of the Role

The Operations Manager will work collaboratively with MY senior management team and APAC operations team to ensure that all our marketing capabilities are well understood and deployed, and that the standards and operating procedures are streamlined and consistently applied. This role plays a pivotal role of leadership, implementing change and enforcing best practice to achieve client and agency success.


Core responsibilities

Operations of Regional Creative Team

  • Supporting the APAC Creative Director, offers guidance on the leadership of the MY Creative team, including coaching and supervision of all team members
  • Sets the standard of what great project delivery looks like, ensuring quality and attention to detail is embedded throughout our creative work
  • Works with the People team to retain and develop the team and resolve any performance issues


Operations of Client Servicing Levels 

  • Works to ensure profitability on all accounts and effectively manage budgets
  • Monitors team activity levels against budget, flagging the need for fee increases and when negotiation with clients and suppliers are necessary
  • Understands and maximises the impact of client revenues on the business
  • Communicates account performance internally and provides strategic advice based on measurable analysis
  • Monitors and reports on account KPIs and ensures accurate reporting by all team members
  • Provides detailed reports to the APAC Operations Director and senior management team on request


Project Management and Resourcing

  • To manage production costs and resourcing
  • Coach teams on recommended approaches; including setting direction for delivery, recommendations and being commercially savvy across all service propositions
  • Set the standard of what great project delivery looks like, ensuring quality and attention to detail is embedded throughout our project work
  • Proactively identify and resolve project challenges and drive the resolution process
  • Resolve any escalated issues with the relevant stakeholders and ensure that the project deliverables meet with the objectives.



  • Monitor the KL office health and workload, working closely with the Managing Director and APAC Operations Director to drive change 
  • Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
  • Takes a proactive role in promoting the TEAM LEWIS brand, its identity, values, and work 
  • Familiar with internal processes to ensure standards are uphold and improve/ tweak processes as and when necessary
  • Ensure any documentation (if any) is recorded and stored accordingly
  • Overall, be a guardian of best marketing practice


About You 

  • Strong communication and interpersonal skills
  • Dynamic and engaging personality
  • Minimum 5 years of experience in Project Management and client facing
  • Experience working across multi market opportunities and have an international outlook
  • Experience working with mid-to-large scale digital and creative clients
  • Ability to work in a deadline-driven environment and handle multiple projects simultaneously
  • Thrives under tight time constraints in a high-volume environment with multiple priorities
  • Project Management certification is a plus


Key Internal Contacts

  • Managing Director, Malaysia – Line Manager
  • APAC Operations Director
  • APAC Creative Director
  • MY Client Servicing Teams
  • APAC Creative Team (SG + MY)


This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment, and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.