We are an entrepreneurial integrated communications agency that has gone from start-up to multi-national in just 22 years. We have grown every year since foundation due to a combination of organic growth and strategic acquisitions. Our ambition is to break into the top ten by 2020. We have a network of 25 offices, 550 employees and revenue of $64m. Not bad for an agency that doesn’t take itself too seriously.
What’s behind our success? Well, we’re independent so we can continually reinvest the majority of our profits in the company to propel development. We invest wisely in growth areas such as our social, digital and content teams. We challenge ourselves to stay one step ahead of the competition by delivering innovative solutions for clients which can be activated at pace and scale.
About this role
LEWIS Global Communications is seeking a dynamic and experienced People Manager for the UK office. As an organisation that is committed to creating and fostering an environment focused on equality, empowerment and respect, this role requires someone who is experienced in supporting and creating a diverse and inclusive workplace and culture.
This role is a key business partnering position for our global headquartered office. The People Manager needs to always be intuitive, identifying when to provide effective generalist HR support to delivering high level consultancy.
You will be a member of the UK People and management team. You also form part of the broader EMEA People Engagement team. This role will also have the opportunity to lead on, and own, specific people engagement projects and tasks.
Key responsibilities and tasks
Relationship building & communications
- Builds partnerships with senior stakeholders to become a trusted adviser.
- Ensures open communication within UK People function and with regional and global counterparts.
- Regularly work with UK People hub to review communication channels and suggest improvements e.g. ensuring consistency, and information/knowledge sharing.
- Is the first point of contact for all HR enquiries, responding timeously and with sound advice/guidance.
- Provides an effective and dedicated HR advisory service to the region, in relation to absence and health issues, conduct and capability, grievance matters, organisational change and all other employee relations matters. Manage such cases through to completion
- Leads on casework relating to sickness absence. This includes making recommendations, giving advice and support to managers, liaising with occupational health, case review meetings with employees and managers
- Carries out exit interviews for roles upto and including Assc Director levels (and the support department equivalent positions).
- Provides coaching and support to line managers in managing all employee relations issues, intervening, and steering the appropriate direction taking into account policies, law, best practice and precedent
- Updates the team on any new and applicable employment and updating policies and/or procedure as relevant based on new laws.
- Manages (with continual review and enhancement of) the on-boarding and induction process for all new starters in the region, ensuring a smooth introduction into LEWIS.
- Schedules on-going feedback from all recruits throughout the probation period, maintaining regular check-ins where possible and reporting back and reacting to any pertinent findings.
- Operates as a guardian to drive best practice on reviews, managing this process to ensure timely completion and proactively recommending areas of improvement to ensure consistent engagement from the team.
- Work with the UK People Team to identify star talent in the agency and help develop plans to fast track, motivate and retain this talent.
- Input to and roll-out talent initiatives created with the global people team.
- Promote and help nurture an excellent culture – help identify areas that require improvement, making recommendations and actioning accordingly.
- Together with the UK People hub team and broader management team, helps drive the local training offering.
- Reviews, suggests and implements regional training programmes with VP, People and then cascades this locally, based on a training needs analysis.
- Supports and manages the training roll out, analysing feedback to ensure effectiveness, introducing changes where necessary.
- Manages the design and delivery of development workshops in areas of HR, to enhance knowledge and skills within LEWIS.
Payroll and benefits
- Manages and executes the UK payroll process.
- Responsible for payroll compliance matters, works with the Finance team to ensure compliance in all areas of payroll
- Manages and executes the administration and communication of all UK benefits, working with external suppliers
- Reviews benefits, introduce new ones where necessary and communicating these across the region, as relevant.
Reporting, operations and analysis
- Supports the VP, People, to compile and interpret monthly management information / reports for the purposes of Board meetings
- Monitors and analyses absence levels, exit interview results and work with the VP, People to provide recommendations for improvement
- Compiles ad-hoc reports and/or analysis as and when required.
- Isa super-user on dedicated HR platform with full administrative Review the system for improvements and ensure the region is using it to full capacity
- Manages the timely communication of written changes to terms and conditions of employment e.g. promotions, job title changes, leavers, salary changes, new contracts, ensuring that personnel files are updated and maintained.
- Responsible for the maintenance of the region’s Employee Handbooks, where they exist.
- Develops and maintains the templates and share this across the team.
- Carries out regular audits of the server files and HR platform to ensure that all documentation is present and that information is accurate.
- Work closely with the UK talent team, to ensure all recruitment is managed and serviced in a timely manner.
- Where relevant, carries out first stage interviews with candidates and provides feedback to hiring managers on interviews and
- Overall, provides support in recruitment efforts in the region and on strategic investment hiring plans as required.
- Effective and engaging line manager to the HR Executive, UK. Provide development opportunities to junior team members within the EMEA People team
- Supports the VP, People on regional and global initiatives and projects
- Isa cultural ambassador for the region: promoting initiatives, using all social media channels to showcase our HR activity and upcoming projects,
- Contributes and supports the continuous improvement of HR systems, practices and policies ensuring they underpin our Company culture
Key Internal Contacts
- VP, People, APAC & EMEA – line manager
- HR Executive – direct report
- Talent team, UK - peers
- Senior team, UK (MD, UK; Head of PR; Executive Creative Director; Functional directors)
- APAC & EMEA HR Engagement team
- Chief Operating Officer (London)
- Chief of Staff (London)
- Legal Counsel (London)
- Strong HR generalist skill set – ideal if gained within an international company which is fast moving, dynamic and creative e.g. PR, advertising, marketing, broadcast, publishing etc.
- Experience in managing a wide variety of employee relations issues
- Sound knowledge, understanding and practical application of employment law
- Collaborative self starter with initiative, who is goal driven
- Creative thinking “outside the box” to provide solutions and solve problems
- Experience of dealing with all levels of management and of influencing and guiding their decisions
- Proven record of managing projects through to completion
- Excellent presentation, written and verbal communication skills
- Experience of using an HR system – Bamboo HR a bonus
- Experience of managing all aspects of payroll and understanding of payroll compliance
- Well organised; ability to prioritise; attention to detail; a pragmatic approach
- Energetic, confident, charismatic - a credible team player
- Proficiency on social media and enthusiasm to engage and promote on the platforms available
This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.
LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that LEWIS is a place where everyone can thrive.