Careers at LEWIS

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About us

We are an entrepreneurial integrated communications agency that has gone from start-up to multi-national in twenty years. We have entered the world’s top 30 agencies and have ambition to break the top ten by 2020. We have over 25 offices, 600 employees and revenues of $65m and rising. Our success is due to a combination of organic growth and strategic acquisitions and is reflected in being named PRCA’s International Agency of the Year for 2015. 

Central to our growth has been our policy of reinvestment, with the majority of profits returning to the company to propel development, including our Rise training Academy.  We are the fourth fastest growing agency in the global top 50. What makes us different is that, not only are we independent, but we are 100% employee-owned.

As we rapidly scale the business, our challenge is not to lose any of our character. We must establish a clear and visible brand in the marketplace. We must be seen as entrepreneurial, agile, creative, credible and professional. We believe that we are on the cusp of something truly remarkable in our industry.

Purpose of the role

The Director is a senior strategic position providing leadership to a division/practice or team within the LEWIS account servicing structure. This person plays a core role in the senior management team, ensuring that their division/practice or team delivers a profitable, creative and forward-thinking client service. The Director plays a critical role in the new business process, guiding pitch teams through the creative and pitching process with the client. In addition, they are responsible for developing client relationships by identifying and selling additional services, directly impacting revenues and income.

Key responsibilities and tasks

New Business

  • Leads the new business process in collaboration with the Managing Director and/or Business Development Director, making key decisions and playing a crucial role in selling LEWIS credentials throughout the tender process
  • Leads credentials and pitches for clients, developing the strategic insight, messaging and creative concepts
  • Generates, identifies and nurtures new business prospects and maximises opportunities for new clients from within extended network
  • Responsible for programme pricing and proposals, ensuring fast turnaround of proposals to clients and prospects
  • Responsible for P&Ls ensuring revenue growth, proper tracking and capturing of projects and retainers and maintaining acceptable profit margins

 Client Management

  • Works as a senior leader, ensuring account profitability and optimising revenues for the business
  • Demonstrably grows client revenues, in line with the profitability of accounts and projects
  • Drives a proactive approach to upselling services/projects and increasing retainer budgets
  • Directs and manages strategic relationships with the client, providing insight and counsel across all aspects of the marketing and communications spectrum
  • Takes responsibility for ensuring excellent client communication at all levels; defining KPIs, deadlines and service agreements
  • Delivers an added-value consultancy and works closely with clients to direct campaigns and introduce services and products across traditional and emerging communications channels


  • Oversees the creation of high quality and engaging content, providing knowledgeable quality control and guidance to their practice
  • Works with the client to develop and implement an impactful content strategy, delegating responsibilities to direct and wider team members where possible
  • Works with content specialists (where possible) to improve own and others knowledge of content trends, driving a commitment to excellent story-telling

 Digital / Social Media

  • Actively promotes the use of digital products internally whilst developing the uptake of services offered by LEWIS, including specialist solutions provided by the digital team
  • Uses social media to recognise trends and proactively promotes new tools, solutions and processes to continuously evolve and optimise client PR campaigns across the business
  • Provides social media insight as well as strategic management of client activity
  • Works collaboratively with other teams increase the utilisation and selling of digital services

Team working and development

  • Takes overall leadership responsibility for their practice, including coaching, supervision, assessment and reviews of all team members 

  • Helps build a high calibre, talented and motivated team - nurturing and preserving the LEWIS culture
  • Sets strategic team objectives on a weekly, monthly, quarterly and annual basis 

  • Defines deliverable client objectives and sets standards of excellence for all client activity, driving commitment from all levels of the team
  • Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
  • Works with the Talent team to recruit high calibre candidates into the team and develop and initiate hiring strategy in line with projected organisational requirements
  • Works with the HR team to reward, retain and develop the team and resolve any performance issues, offering suggestions and improvements for the benefit of the wider local team


  • Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
  • Takes a proactive role in promoting the LEWIS brand, its identity, values and work
  • Supports the HR / talent team by promoting, both internally and externally, opportunities at LEWIS across social media and via the referral scheme
  • Works with the HR / talent team to create succession plans and career paths
  • Maintains a detailed and up-to-date knowledge of industry (competitors’ and clients’) activities
  • Overall, acts as a guardian of best practice

About you

  • Highly commercial, with strong strategic client consultancy skills
  • Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at an Associate Director, Director or Head of level
  • Well versed in social media and the integration of digital marketing into the wider communications landscape 
  • Able to provide consultancy on comms requirements as well as broader marketing strategy
  • A track record of retention and the profitable growth of existing accounts
  • Demonstrable success at securing new business and increasing client revenues
  • Considered, assertive and influential; a strong leader with the skills and aptitude to develop and motivate a team 

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.