TEAM LEWIS, the global marketing agency, has launched its 5th annual Global Marketing Engagement Index™. The report analyzes the top 300 companies from the Forbes Global 2000 list using a proprietary methodology, the Marketing Engagement Tracker (MET). This study looks at how effectively the top brands are connecting with their audiences.
Since it was launched in 2017, it has reported some clear trends. These have been quantitative and linear. Organizations have made ever-more use of new digital tools, content and infrastructure. They have grown audiences and engaged more deeply. The quality of the marketing has also improved.
The changes recorded in the MET of 2022 show some paradoxical trends:
1. Corporate Social Responsibility (CSR) / Environmental, Social and Governance (ESG)
The CSR section of the MET checks if companies have a programme on their website or mention the use of renewable energy resources, or diversity and inclusion efforts. Surprisingly, despite this topic being current, the score went down year on year from 65% in 2021 to 56% this year.
This section of the MET looks at the scale of media content on the website. This could cover case studies, product or service news or leadership interviews and quotes. The overall score is down year on year, from 56% in 2021 to 35% in 2022. This is mainly explained by the pull-back of original research and more companies suffering communications crises which can be disruptive to the normal flow of content.
3. Digital Marketing
This section of the MET looks at factors determining the company’s success with online audiences. From website bounce rates, domain authority, growth in top keywords, and keyword difficulty, to Search Engine Optimization (SEO) and Search Engine Marketing (SEM) rankings. The overall score this year is down from 56% in 2021 to 47% in 2022. This indicates that companies are investing less in SEM and SEO. On the upside the research shows social presence increased from 55% in 2021 to 62% this year. User experience went up dramatically from 35% in 2021 to 61% this year and Website reporting scores went up from 26% in 2021 to 48%.
4. Site Security remained at a decent level of 80%. Which is high, but still means that not all sites are fully protected.
“These trends appear paradoxical,” said Matt Robbins, VP Insights and Research. “We see increased investment in user experience, yet a drop in SEO and SEM. There is no point in having a great user experience if nobody can find your website. Investment in online awareness should be increasing, not falling.” He continued: “There is high inflation, but full employment (at present). This means businesses face the pressures of declining revenues and rising costs. This will lead to reputational problems whether they be workforce, environment or governance issues. Investment in these areas is being scaled back. It is a false economy. Brand reputation takes years to establish but can be lost quickly.”
TEAM LEWIS analyzed the top 300 companies from the ‘Forbes Global 2000: The World’s Largest Public Companies’ list. This compilation is an industry benchmark recognized to have an authoritative and trusted methodology.
About the TEAM LEWIS Global Marketing Engagement Index™
TEAM LEWIS Marketing Engagement Tracker (MET) is a proprietary methodology that analyzes marketing across fifty categories including earned media, personalization, social media, responsiveness, user experience and website security. For the 2022 data, the individual top 300 company scores were developed between September 7, 2022 and September 26, 2022. Forbes Global 2000: the world’s largest public companies list.
Download the Global Marketing Engagement Index 2022 here.