Skip to main content

By

Caitlyn Najera

Published on

February 14, 2025

A great marketing strategy is like a great relationship. It's built on trust, consistency and connection. But too many brands get ghosted. Here’s how to keep your audience engaged.


Attract First, Sell Later

It’s not always a love at first sight. Unfortunately, The Notebook can’t be our “Engagement 101 Guide.” But, brands that personalize content do see a 40% higher conversion rate. Just like in dating, don’t come on too strong. Build value first. Focus on creating content that resonates with your audience’s interests and needs. Offer valuable insights, tips, and entertainment that align with your brand’s message. This approach builds trust and positions your brand as a valuable resource. It can make your audience more receptive when you eventually introduce your products or services.

Listen More Than You Talk

Consumers are 76% more likely to engage with brands that respond to DMs and comments. No one likes a one-sided convo. Actively listen to your audience’s feedback, questions, and concerns. Engage with them by responding promptly and thoughtfully to their messages and comments. Show that you value their opinions and are committed to addressing their needs. This two-way communication fosters a sense of community. It strengthens the bond between your brand and its audience.

Keep ‘Em Coming Back for More

It can be easy to get in a rut when it comes to your content. We can’t always going to pull an Elizabeth Bennett and “bewitch our audience body and soul,” but we can keep the spark alive with dynamic content. Posts with a video get ten times more engagement than those without video. Diversify your content strategy by incorporating various formats such as videos, infographics, podcasts, and interactive posts. Experiment with different themes and styles to keep your audience engaged and coming back for more.  Dynamic content not only captures attention but also encourages sharing, expanding your reach and attracting new followers.

Loyalty Takes Effort

66% of consumers will abandon a brand if they don’t get a personalized experience. Consistency and authenticity win in the long run. Build loyalty by consistently delivering high-quality content and experiences that reflect your brand’s values. Show appreciation for your audience through personalized messages, exclusive offers, and loyalty programs. Authenticity is key—be transparent and genuine in your communications, and your audience will reward you with their trust and loyalty.

By focusing on these key strategies, you can ensure that your audience not only stays engaged but also falls in love with your brand. It’s all about building a genuine connection and maintaining it with consistent, meaningful interactions.

… And they lived happily ever after!

Global CMO Report

What keeps CMOs up at night?

We asked hundreds of them to find out. Our eight-part Global CMO Report reveals the true state of marketing today.