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LEWIS

Region

United Kingdom

Office

London, United Kingdom

Department

Commercial

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IT Executive


Job title IT Executive

Reporting to Senior IT Manager

Based London HQ

TEAM LEWIS wishes to appoint an IT Executive who thrives on challenges and enjoys working with eclectic end users in a fast paced, changeable environment. This is a pivotal role in supporting the day-to-day IT efficiency and being on hand support to the UK team.

About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRvoke Media, PR Daily, Bulldog, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF). A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF promotes social, cultural, economic and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. Since January 2021, the TLF has supported 1,500 causes all over the globe. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to maximise the grants’ effectiveness.

Purpose of the role

The IT Executive provides technical support to TEAM LEWIS employees, including desktop, audio/visual and mobile computing/devices support. Liaising with the global IT team to provide support cover and extra resource, as required. Aptitude to multi-task, prioritise, problem solve rapidly across time zones and often out of hours whilst remaining professional and calm, will be key to success.

Main responsibilities

IT support

  • Provide technical consultancy to users in local offices regarding AV and Presenting, printing options, Network Connectivity, and any other software package that may require special assistance
  • Acts as senior escalation support when required
  • Troubleshoot, diagnoses and repair hardware issues on desktops, laptops and mobile devices.
  • Take ownership of regional onboarding and leaver processes to ensure that hardware is sourced, IT inductions provided and access terminated where necessary and all inline with security polices
  • Troubleshoots networking issues
  • Liaises with team members for purchase approval if needed and work with key suppliers.
  • Managing and maintaining security group wide following best procedures and adhering to polices.

Projects

  • Works with the global IT team, when requested, to implement large scale IT projects and new office acquisitions
  • Liaises with your line manager to provide support cover during periods of absence or intense project work
  • Identifies areas of development that can be implemented in a future project, be it support, hardware, software or procedurally oriented
  • Manage key supplier/contractor relationships, including service reviews/assessments and commercial aspects

Teamworking

  • Ensures personal and deliverable objectives are met on an on-going basis
  • Accurately reports activity levels to manager and team
  • Escalates general IT requests to appropriate team members, acting as a first point of contact for enquiries
  • Works closely with line manager to maximise own strengths, improve weaknesses and support individual and team career development
  • Suggests new ideas on how to improve processes and systems
  • Supports with the training of other TEAM LEWIS employees where relevant
  • Ensure an understanding of the agency’s business, clients and work, eg. by attending taskforce meetings, regional and office meetings, training sessions, and by sitting with the non-IT teams

General

  • Runs and supports training sessions, with a view to maximising opportunities to expand team skills
  • Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
  • Contributes and supports the continuous improvement of systems, practices and policies

About you

  • Working technical knowledge of basic networking, Mac OS X systems, current network hardware, protocols and standards
  • Good written communication skills
  • Strong personal skills, with a focus on listening and questioning skills
  • Strong documentation skills
  • Ability to conduct research into a wide range of computing issues, as required
  • Proven analytical and problem-solving abilities
  • Ability to present ideas in user-friendly language to non-technical employees and end users
  • Ability to effectively prioritise and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Enjoys working in a team-oriented, collaborative environment
  • Strong knowledge of Mac OS, MS Office/MS 365 applications, Windows is a plus
  • Ability to support and diagnose network issues

Key relationships

  • Vice President, IT (US)
  • Senior IT Director (UK)
  • Chief Operations Officer
  • Global IT Team
  • UK Office Heads
  • People Team

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

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