Elyzabeth Gorman

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Elyzabeth Gorman

Published on

September 23, 2019

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content


The globalization that created demand for a fully integrated international communications agency has also taught us quite a bit about writing English-language content that will be translated and used in many markets. To create efficiencies for our clients, we often produce materials through a central client ‘Hub’ relationship, then distribute them across our international teams to localize.

Here are ten best practices we’ve identified for writing content that’s intended for translation and localization.

Related: The Global Comms Guide

The 80/20 rule – aim for 80% global, 20% local.

About 80% of the piece should work in any market. Look for opportunities in your drafts, however, to embed references that can be localized. You should also signpost the 20% that will require localization. Some writers cluster local information. For example, they could have local references in the introduction and a paragraph that deals with local reaction. Others will use quotes from local spokespeople and direct references to local places or icons, which are flags for localization. Some will literally highlight places in the draft where they think a local reference or statistic would be useful.

Related: Writing Content for Multiple Markets: Structure

Opt for global stats where possible.

Try to ensure that the key points or facts in your article are applicable in every target market. If I’m writing a LinkedIn post about chat apps for EMEA, I’d be tempted to use Eurostat, the EU’s publicly available statistical treasure trove. Eurostat only covers EU countries, though, which could put my UAE partner in a bit of a bind. Does she try to find parallel data from her own country? Does she flag it as an EU statistic? If I don’t tag it clearly, will she even catch it? My statistic about popular WhatsApp usage might get shared in a country where WhatsApp is notoriously unreliable – and make Emirati readers doubt everything else I wrote.

Airplane in Sky
Use cross-border references.

Likewise, if there is a major metaphor or point of reference, try to find one familiar to all intended markets. There might not be a good local parallel for your specific reference. If I’m writing a media alert about new low-cost sustainable products, my instinct as an American would be to use Whole Foods as an example of a health-oriented company with a high price point. In my adopted country of the Netherlands, however, not only do they not have this chain, there’s really nothing like it. Groceries are pretty inexpensive across the board and all chains have organic products. If my media alert is intended for North America and Europe, a better example would be The Body Shop.

Use phrases that don’t require background knowledge.

This BBC headline can describe a debate as going into extra time because most of its intended audience of Brits would recognize the reference to the time that’s added to a tied game. When writing for translation, though, it’s better to choose a metaphor whose meaning is carried in the language itself, not in what it refers to. In this case, you might use waiting until the last minute.

Related: Writing Content for Multiple Markets: Style

Use an active verb.

Some languages use a passive construction to express some phrases, especially in the past tense. In translation, your passive phrase could be nestled in a passive paragraph! An English press release might tease: The play was written by a student, and the BBC put it online. However, it would be translated into Dutch as The play was written by a student and the BBC has put it online. If writing a press release for translation, it’s better to say: A student wrote the play, then the BBC produced it.

Avoid words with double meanings.

Often, their counterparts in other languages are two separate words and the translator may unwittingly choose the wrong one. Since can mean because of or from the time that. I could write a product description saying: Since our OLED TVs hit the market, movie fans have been abandoning plasma screens. I might intend to talk about the effect of our OLED TVs, but it could easily be translated to refer only to the length of time plasma screens have been losing popularity.

Globe with pink background
Keep writing streamlined and structured.

In translation, many languages expand from the English text, in word count, syllables or both. Use conjunctions or additional verb phrases to make it clear how the clauses relate to each other, as comma proximity won’t necessarily translate. I’ve written to Mick Jagger, a rock star works fine in English, but some translators are going to put written after Mick Jagger. It’s better to write either I’ve written to rock star Mick Jagger or I’ve written to Mick Jagger, who is a genuine rock star.

Beware of modesty phrases,

such as we managed to achieve instead of we achieved. They may not translate well, culturally or linguistically.

Avoid tautologies,

like It is what it is or Enjoy your added bonus. The repetition of ideas can feel forceful, but it doesn’t usually translate well. Many languages expand in translation and some tautologies actually mean something different in other languages.

Break these rules rather than say anything barbarous.

 Orwell’s famous rules on writing apply to everything we write, but we pay special attention to his ban on non-English words or phrases. What may sound sophisticated in English might sound forced or snobby in translation. Foreign word use can also vary within English dialects. New Yorkers of all backgrounds would nod sympathetically if they heard, “I schlepped my tuchis to Jersey for that schmuck and he didn’t even have any nosh.” Natives of Ireland, however, might find this bewildering.

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